Course Description:
After successfully completing this Teller Operations training course, you will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.
Topics include:
- The Teller’s Role
- Customer Service
- Financial Products and Services
- Checks
- Endorsements
- Account Ownership
- Coins and Paper Currency
- Balancing Daily Transactions
- Emergency Situations
Time to Complete: You have the flexibility to complete the course within a timeframe of up to 10 weeks, but you’re encouraged to work at your own pace and finish sooner if you prefer. FlexLearn, the perfect solution!
Audience: Entry level frontline employees
Diplomas and Certificates Applicable to the Teller Operations course:
- Professional Teller Certificate
- Universal Banker Certificate
- Universal Banker Diploma
- Introduction to Sales and Service Certificate
- Sales and Service Management Diploma
eBook access included in tuition
Whether you’re an entry-level employee or looking to advance in your career, this course offers invaluable insights and practical expertise to propel you forward.
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Instructor
Marta Carey
Marta started her banking career in 1990 as a teller and worked her way up to Employment Officer, in charge of bank-wide training and hiring. In 1994 Marta began volunteering for her local Center for... read more.